Fraud Prevention Analyst

CIT - Jacksonville, FL
CIT - Jacksonville, FL
CIT - Jacksonville, FL
Job Description

Responsibilities

  • Review daily alerts in fraud detection systems and recommend appropriate follow-up (ie. place holds, create a fraud case, complete Questionable Activity Report, terminate banking relationship or continue monitoring)
  • Review and work daily alerts including, but not limited to, Returned Deposit Items, ACH transactions, Anomalous wire activity
  • Document findings and recommendations in a concise, understandable manner
  • Interact with Bank Operations Dept. and retail banking center employees in identifying fraud detection/trending issues
  • Make recommendations to management on improvements of policies and procedures
  • Respond to incoming phone calls
  • Refer cases to the Financial Crimes Investigations Team
  • Handle a high volume of customer inquiries via inbound and outbound phone calls, as well as email and other methods of communication
  • Manage a significant caseload while multitasking between job functions and various reports
  • Maintain daily and weekly metrics of all cases worked, calls received, etc.
  • Cross train on different Fraud Prevention duties as appropriate
  • #LI-AO1

    Qualifications

  • Bachelor's Degree preferred and Business/Management area of study of equivalent work experience
  • CFE credentials a plus
  • Strong understanding of fraud prevention, banking operations and money transfer processes
  • 3+ years fraud or loss prevention experience in a retail banking environment
  • Understanding of regulations related to deposit products and those impacting fraud detection/investigation including Suspicious Activity Reports, USA PATRIOT Act, OFAC, Reg CC, FCRA, FACTA
  • Strong organizational skills, ability to research and make appropriate decisions regarding fraud cases
  • Ability to work effectively in a team environment
  • Ability to maintain professionalism in stressful and potentially confrontational situations
  • Ability to work in fast paced environment and meet required deadlines
  • Experience with User Acceptance Testing a plus


  • CIT is committed to Equal Employment Opportunity. It is the policy of CIT to provide equal employment opportunities to all qualified applicants without regard to their race or perceived race (including traits historically associated with race, such as hair texture and protective hairstyles), color, national origin, nationality, ancestry, citizenship, immigration status, age), sex (including pregnancy, lactation, childbirth or related medical conditions), actual or perceived gender, gender identity, gender expression or transgender (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), religion, creed, marital status, family status, domestic partnership or civil union status, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information orpredisposition or carrier status (including testing and characteristics), status as a victim of domestic violence, actual or perceived status as a caregiver,military service protected veteran status, mental or physical disability, perceived disability, record of disability, medical condition, AIDS and HIV status, or any other protected characteristic established by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant under the law, please click here:

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