Client Services Intern

Spectraforce Technologies - Jacksonville, FL 32225
Spectraforce Technologies - Jacksonville, FL 32225
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Spectraforce Technologies - Jacksonville, FL 32225
Job Description
Client Services Intern
- Type: Temporary role
- Start: ASAP and going through the summer and potentially into the fall
- Shift/Hours: can be flexible/can work around class schedules
- Pay: $12/hour
- Main Requirements:
o Must be flexible and eager to jump in and assist as much as possible
o Must be computer-savvy (Microsoft Office programs) and quick learner
o Must be able to successfully multi-task and be highly organized

Client Services Intern:
- Assist the Client Services Associates or Managers with daily tasks including but not limited to:
o Assist with calling candidates currently going through onboarding to give background check updates
o Assist with coordination between MSP and recruiters
o Assist with phone screening, prepping and coaching of candidates
o Assist with debriefing candidates at the conclusion of their interview
o Assist with extending job offers

- Primary function during peak season (May - September) will be conducting phone screenings for Customer Service openings with clients
o Conduct phone screenings and provide candidate feedback to the recruitment team
o Follow documentation procedures for ranking the candidates in shared documents
o Schedule the candidates for the interview and send out confirmation email

- Help with all other miscellaneous tasks that the Client Services team may need help with
o Putting together interview packets
o Reviewing interview schedules
o Printing/faxing/scanning
o Daily duties may vary / must be flexible to help other team members as needed
o Travelling with the CSA or CSM to client locations (includes out of state travel)
o Assist with coordination of interview days and job fairs at client sites
Other Requirements:

- Must be comfortable spending 75-90% of time on the phone
- Excellent communication and interpersonal skills as this is a client-facing role
- Must be comfortable utilizing Excel, Outlook, and other Microsoft Office programs
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